Help SURF2X

[Gerardo zuñiga]

Good night 4 months ago I bought the SURF2X but I have problems to generate alga the problem is when I remove the black cloth, the little seaweed that produces becomes yellow and does not grow more later I remove the seaweed with brush I place the black cloth and generates little seaweed retreat the black rag and it becomes yellow that can be happening thanks apologies for using translator
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[SantaMonica]

Hello Gerardo, welcome from Mexico,

Have you measured nitrate and phosphate? Please show a picture of your aquarium.

[Gerardo zuñiga]

good afternoon I appreciate you taking your time to answer me, I did 2 phosphate tests with different marks and they are at zero, nitrates are at 5 ppm. but I have problems with algae Walon the other parameters are stable, it is very rare as I put resin antiphosphate and improved my corals since they were dying. that could be happening? Thank you
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[SantaMonica]

Ok thank you. How many hours a day are the Surf lamps on?

[Gerardo zuñiga]

18 hours a day and I have 1 year with my aquarium
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[SantaMonica]

Ok, do not clean for 2 weeks, then send picture.

[Gerardo zuñiga]

ok not clean for 2 weeks thank you very much

[Gerardo zuñiga]

good night santamonica here is the result of 2 weeks7301

[SantaMonica]

Clean strings with fingers in your kitchen.

I think you can increase feeding now. Try feeding twice as many per week (if you feed 1 time/day now, do 2 time/day).

See how it appears in 2 weeks.

How many fish?

[Gerardo zuñiga]

ok, I have only 2 fish but today I buy 4 and now I have 6 fish

[SantaMonica]

Ok 20 hours of light, and no shade cloth.

[Gerardo zuñiga]

ok see you in 2 weeks thank you very much

[Gerardo zuñiga]

good night santamonica this is the result after 2 weeks. how do you see it?

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[SantaMonica]

Ok I see green hair in the corners. Reduce light to 18 hours. And double your feeding again. Do not clean for 1 week, then post picture again.

[Gerardo zuñiga]

OK thank you very much

[Gerardo zuñiga]

sorry, clean this? or I'll leave it for another week

[SantaMonica]

No clean for 1 week.

[Gerardo zuñiga]

good night santa monica this is the result.
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[SantaMonica]

Ok clean again in kitchen, then run another week. Also increase feeding more.

[Gerardo zuñiga]

ok, excuse me, will you have any idea why? my acroporas are healthy and the seriatoporas, acans and stylophora die, in general all my parameters are good and stable, I send photos thanks
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[SantaMonica]

What is alkalinity and calcium, and how do you add them?

[Gerardo zuñiga]

for the kh I add ALKALIN8.3-P brightwell every second day and calcium of aquaforest every second day but they do not come together. calcium = 450 kh = 8 - 8.4 I do not understand why my acropores are healthy and growing but my acans, seriatoporas and stylophoras die and are covered in brown algae. I appreciate the support thanks

[SantaMonica]

It could be anything. They are already dead if covered in algae.

[Gerardo zuñiga]

Hello, what kind of seaweed grows in the scrubber?

[SantaMonica]

Usually slime or cladophora or ulva fasciata.

[Gerardo zuñiga]

thank you, and any of these is edible for herbivorous fish

[SantaMonica]

All the green ones are great for fish.

[Gerardo zuñiga]

good morning santamonica what happens with my surf2x? no longer floats as before and sometimes sinks to the LEDs
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[SantaMonica]

Hi Gerado, can you dry the foam, and send pictures of the foam from all 4 side, top, and bottom?

[Gerardo zuñiga]

I can tell you that now it's like a sponge
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[SantaMonica]

Hmmm... well, the foam is the same as life jackets, and buoys, so it does not absorb water, or fill up.

Can you squeeze water out of it?

[Gerardo zuñiga]

yes, like a sponge

[SantaMonica]

Did it just start this, or was it from a while ago?

[Gerardo zuñiga]

It was little by little but I did not know until the temperature of my aquarium went up and I did not know because until I saw that it was very submerged the surf2x

when I took it out to take photos, a lot of water drained and when I put it in, it floated well for a while but it sank again

[Gerardo zuñiga]

sorry for using translator

[SantaMonica]

Do you ever put in freshwater for cleaning?

[Gerardo zuñiga]

only the first months of installation, when there was no algal growth in the SURF2X, I washed it with fresh water to remove the slim, then only use the fingers to remove the algae.
when I put the LEDs starts to sink

[SantaMonica]

Ok I cannot find your Amazon order; maybe it was purchased used from somebody else. If you find the order and email it to me, I can send you a free foam to replace it. If you cannot find the Amazon order, we can sell you a new foam; just email me for the price.

For now, you can put some foam from a foam box at each end, to lift it up, if you want to. But you do not need to, because it will still grow like our DROP models do... under water.

[Gerardo zuñiga]

I bought it new, with an intermediary in Mexico who made the purchase with you, I already asked for the purchase ticket and as soon as I sent it to me, I sent it to you

[Gerardo zuñiga]

Good morning, I found the purchase order, to which email did I send it? Thank you

[SantaMonica]

Send to "parts" and then the "at" symbol, and then "santa-monica.cc"

[Gerardo zuñiga]

Excuse me, I do not understand

[SantaMonica]

Use this:
https://santa-monica.3dcartstores.com/crm.asp?action=contactus

[Gerardo zuñiga]

thanks, the message was already sent

[Gerardo zuñiga]

good morning santa monica. And now, what's next

[SantaMonica]

Hi Gerardo, still waiting to get the order number. Have not received it.

[Gerardo zuñiga]

Hi.I sent it again
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[SantaMonica]

Ok received the email, and will send you a new foam in a few weeks. You can cut the old one off with a razor, and glue the new one with aquarium silicone.

Email me your address.

[Gerardo zuñiga]

ok thanks, could you send me the foam to the same address of the purchase order

[SantaMonica]

Yes will do that.

[SantaMonica]

Will be going to the Laredo address.